When the team isn't pulling together
Everyone's busy.
Nothing's joining up.
Nobody can say what matters most this quarter. People are heads-down in their own tasks, and it's starting to show between them. You've tried the team meeting. You've thought about an offsite.
What will change
Stop starting new customer requests until the two already in flight have shipped.
- Owner
- Priya
- We review on
- Fri 6 Nov
- How we’ll know
- No new customer requests started for three weeks
When the same thing breaks every week
The handoff fails.
Again.
Orders stall between sales and dispatch, and everybody has a theory about whose fault it is. Nobody has sat down together and fixed one link in the chain.
What will change
Sales confirms stock before promising a date. Dispatch gets the order sheet by 3pm, not 5.
- Owner
- Marcus
- Starting measure
- 11 late orders last week
- We review on
- Fri 20 Nov
When looking back changes nothing
Another debrief.
Another page of notes.
The team is honest about what went wrong. Then the sprint starts and the notes go in a folder. Thirty minutes turns the next one into one improvement that sticks.
What will change
Demo to the client on day 8, not day 42, so changes land before the end.
- Owner
- Ana
- Next action
- Book the day-8 slot today
- We review on
- End of next sprint
When you’ve been told to “do something with AI”
Pick one thing.
Test it. Decide.
Not a strategy, not a rollout. One routine task, a two-week supervised trial, a person checking the output, and a clear call at the end: keep it or stop.
What will change
Draft replies to routine delivery queries with AI for two weeks. Priya reviews every one before it goes.
- Allowed input
- Order status only, no customer names
- Measure
- Minutes per reply, now 6
- Stop if
- Any reply needs a correction after sending
How a session runs
You don't need to be a facilitator. Each step tells you what to do, how long to spend and what to write down.
Choose a session
Each one says what to bring and what you'll leave with.
Everyone contributes
Start with a few quiet minutes so the first voice doesn't set the answer.
Decide, and name an owner
One decision, one person, one date.
Come back and review
Keep it, change it or stop it — and write down why.
Make things better where you already work
Sessions run in your browser today, and teams already use them from a Microsoft Teams chat or meeting. The Teams app is in review. Using JourneyMap with Teams →
Run sessions for clients?
Walk in with a method. Walk out with a pack. Forty proven methods, room controls, and a pack for the sponsor.
For consultants →One person pays. The team joins free.
The person who runs sessions holds the plan. Everyone they invite takes part at no cost.
Try one session with your team.
Free- Up to 3 boards — enough for one session
- Invite your colleagues
- PDF export
- Passkey + 2FA sign-in
For the person who runs sessions. Colleagues join free.
14-day free trial- Unlimited boards and sessions
- Colleagues you invite take part free
- Presentation mode and PowerPoint export for the whole team
- For you: AI assistance and transcript import
For several people running sessions, or a consultancy.
By arrangement- Everything in Pro
- Separate workspaces per client
- Workspace-scoped sharing
- Priority support
Every new account starts with 14 days of Pro. No card.
Built so you can put real work in.
A team session involves sensitive material — how work really gets done, what isn’t working, who owns what. JourneyMap treats it that way: encrypted storage and per-workspace isolation from day one, with passkeys and 2FA available once you have an account.
Organisations may request additional documentation by emailing hello@journeymap.ai.
Passkeys & 2FA
Create an account with email and password. After that you can add a passkey (Touch ID, Windows Hello, or a hardware key) and 2FA from Account settings — backup codes included.
Workspace isolation
Each workspace is row-level isolated in the database. Members of one workspace cannot read data from another.
Encrypted in transit & at rest
All traffic is HTTPS. Data lives in Supabase (Postgres), hosted in the EU (eu-central-1), with encryption at rest. Deleted items are recoverable for 30 days.
Recoverable deletes
Move-to-trash sends projects, journeys, and canvases to a 30-day bin. Nothing is permanently deleted without an explicit confirmation.
Questions before you start
If your question isn't here, email hello@journeymap.ai and we'll answer in plain English.
Do I need to be a facilitator?
No. Each step tells you what to do, how long to spend and what to write down.
Do my colleagues need to pay?
No. The person who runs sessions pays; the colleagues they invite join and contribute free. They can present and export to PowerPoint too. AI assistance and transcript import are for the person who holds the plan.
Who can see what people write?
Everyone you invite to the workspace can see the boards and the agreed actions. The quiet reflection at the start is on paper or in your own notes — share only what you choose.
How do we know when a review is due?
Each agreed action has an owner and a review date. Reviews that are due are listed when you open JourneyMap, and the owner records the result: keep it, change it or stop it.
Does it need Microsoft Copilot?
No. The AI pilot session works with whatever approved tool your team already has, or none.
Does it work inside Microsoft Teams?
It runs in your browser today, and teams already use it from a Teams chat or meeting. The Teams app is in review with Microsoft.
What happens to the data I send to AI?
AI features call Anthropic's Claude models per request. Your inputs are not used to train Anthropic's models. We don't share your data with any other AI provider. The full handling rules are in our privacy notes.
What happens when my trial ends?
Your account moves to the Free plan automatically — nothing is deleted. Everything you made stays readable and exportable; you keep editing everything you already made; creating new boards beyond three needs Pro.
How do you handle security?
Sign-up is email and password. After you have an account you can add a passkey and 2FA. Traffic is encrypted in transit; data is encrypted at rest in Postgres in the EU, with per-workspace row-level isolation. Organisations who need additional documentation can email us directly.